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Shipping Policy

Thank you for visiting and shopping at Jestomic Pty Ltd creators and owners of Push me Home. The following information sets out the terms and conditions that constitute our Shipping Policy.

1. Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please

keep this e-mail as proof of your purchase.

2. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 1. We will

contact you for some reason if there are any delays.

3. Shipment Locations

3.1. Domestic and International

Jestomic Pty Ltd ships domestically as well as internationally. If you have a

question about domestic or international deliveries, please contact us at

[email protected]

4. Shipment rates and delivery estimates

We endeavour to get your order to you as soon as possible. Once your order is placed,

an estimated delivery time will be provided to you. Delivery times are estimates and

commence from the date of shipment, rather than the date of order. Delivery times are to

be used as a guide only and are subject to the acceptance and approval of your order.

Estimated arrival dates are not guaranteed. Weather delays and other unforeseen

circumstances may impact delivery time. Unless there are exceptional circumstances, we

make every effort to fulfil your order.

(a) Express Shipping
The order will arrive within 2-4 business days (depending on origin and

destination) business days.

Express Shipping costs from $12.30 for a 500-gram package.

(b) Standard Shipping

The order will arrive within 3-10 business days (depending on origin and

destination) business days.

Standard Shipping costs from $9.30 for a 500-gram package.

(c) Please note:

(i) Business day means Monday to Friday, except holidays.

(ii) Orders are not shipped or delivered on weekends or holidays.

(iii) Date of delivery may vary due to carrier shipping practices, delivery

location, method of delivery, and the items ordered.

(iv) Products may be delivered in separate shipments.

(v) When placing your order, we consider these factors when calculating the

Estimated Delivery Date:

(A) Transit Time: The amount of time it takes your order to leave our

distribution centre and arrive at the local delivery carrier.

(B) Weight factor: Shipping costs are based on the weight of your order

and the delivery method. To find out how much your order will cost,

simply add the items you would like to purchase to your cart and

proceed to the checkout page. Once at the checkout screen,

shipping charges will be displayed.

(vi) We will not be responsible for wrong shipping addresses if you provide

incorrect information.

5. Tracking Options

Jestomic Pty Ltd aims to provide visibility and transparency throughout the shipment

process. Once your order is confirmed and shipped, you will receive a link to track your

package.

5.1. Domestic and International

All orders delivered within Australia automatically have tracking.

International orders are sent with Australia Post. This service comes with tracking

and your tracking number will be sent to you once it has been posted. If we are

requested to make alternative shipping arrangements we cannot guarantee

tracking and will not be responsible for the delivery of orders sent internationally.

6. International Customs, Duties and Taxes

All orders shipping to a destination outside of Australia are subject to the import duties,

fees, and taxes of the destination country. Delays in delivery may occur if your package

is randomly selected by your country’s Customs Department. Jestomic Pty Ltd is not

responsible for any possible customs and taxes applied to your order. We have no

control over the process or additional charges associated with the delivery and

importation of your order (package) into your country. We do not benefit in anyway from

these chargers and we work very closely with our brokers and carriers to ensure as few

delays as possible. All fees imposed during or after shipping are the responsibility of the

customer. You agree that you are responsible for any duty, taxes, and custom

requirements or other like taxes, fees, levies, costs or expenses associated with

importing products you purchase from us and shipping them internationally.

7. Damages

If there is any damage to the packaging on delivery, contact us immediately at

[email protected]

8. Missing or Lost Package

There are several reasons why a package gets lost or becomes a delivery exception.

We’ve found that, more often than not, the package is either in the building or with a

neighbour. Jestomic Pty Ltd politely requests that customers look in common courier

hiding spots. Please take a look around and let us know if you find it. If you haven’t

located your order, please contact us at [email protected] to report missing or

lost packages.

9. Questions

If you have any questions about the delivery and shipment of your order, please see our

FAQ page,https://pushmehome.com/faq/, or contact us at [email protected]